Privacy policy
Contact details
Post (registered office): 10-12 Mulberry Green , Harlow, CM17 0ET, GB,
Telephone: 07468433411, Email: info@tieps.com
What information we collect, use, and why
We collect or use the following information to provide services and goods, including
delivery:
• Names and contact details
• Addresses
• Purchase history
• Website user information (including user journeys and cookie tracking)
• Records of meetings and decisions
• Information relating to compliments or complaints
We collect or use the following information for service updates or marketing purposes:
• Names and contact details
• Addresses
• Marketing preferences
• Location data
• Purchase or viewing history
• IP addresses
• Website and app user journey information
• Records of consent, where appropriate
We collect or use the following information for research or archiving purposes:
• Names and contact details
• Addresses
• Location data
• Call recordings
• Purchase or viewing history
• IP addresses
• Website and app user journey information
• Personal information used for administration of research
• Personal information used for the purpose of research
• Records of consent, where appropriate
We collect or use the following information to comply with legal requirements:
• Name
• Contact information
• Financial transaction information
Lawful bases
Our lawful bases for collecting or using personal information to provide services and goods
are:
• Consent
• Contract
• Legal obligation
• Legitimate interest:
o We may use personal data to contact existing and potential customers with
new service offerings or products which we reasonably believe to be of
interest and benefit to the recipients.
Our lawful bases for collecting or using personal information for service updates or
marketing purposes are:
• Consent
• Contract
• Legal obligation
• Legitimate interest:
o We may use personal data to contact existing and potential customers with
new service offerings or products which we reasonably believe to be of
interest and benefit to the recipients.
Our lawful bases for collecting or using personal information for research or archiving
purposes are:
• Consent
• Contract
• Legitimate interest:
o We may use personal data to review our services and make improvements
which benefits both existing and future individuals.
Our lawful bases for collecting or using personal information for legal requirements are:
• Legal obligation
• Public task
Where we get personal information from
• People directly
• Publicly available sources
• We work with a number of marketing agencies who may provide personal details of
individuals for marketing purposes. These include marketscan.co.uk.
How long we keep information
We will only keep your personal information for as long as we need it, to fulfil all the types
of processing set out in this notice. We are also required to keep certain information to
comply with our legal and regulatory obligations.
The exact time period will depend on your relationship with us, the type of personal
information we hold and our purpose for retaining the data. If you purchase our
temperature and pressure instruments on a recurring basis, we may keep your personal
information for more than 7 years, until required.
If you would like further information regarding the periods for which your personal
information will be stored, please contact us using the details above.
Who we share information with
Data processors
We have appointed a number of data processors in the IT and accounting field to ensure
our compliant and secure operation. They are based in the UK and operate in full
compliance with the UK GDPR provisions.
They process accounting records, they manage our IT systems or they store other critical
records.
Others we share personal information with
• Insurance companies
• Professional or legal advisors
• Financial or fraud investigation authorities
• Relevant regulatory authorities
• External auditors or inspectors
• Organisations we’re legally obliged to share personal information with
• Emergency services (where necessary)
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal data.
Your right to rectification – You have the right to ask us to rectify personal data you think is
inaccurate. You also have the right to ask us to complete information you think is
incomplete.
Your right to erasure – You have the right to ask us to erase your personal data in certain
circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the
processing of your personal data in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your
personal data in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal data
you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the
right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have
one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the
top of this privacy notice.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to
us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you
can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated: 24 September 2024
Cookies Policy
What Are Cookies
As is common practice with almost all professional websites this site uses cookies, which are
tiny files that are downloaded to your computer, to improve your experience. This page
describes what information they gather, how we use it and why we sometimes need to
store these cookies. We will also share how you can prevent these cookies from being
stored however this may downgrade or ‘break’ certain elements of the site’s functionality.
How We Use Cookies
We use cookies for a variety of reasons detailed below.
1.Forms related cookies
When you submit data through forms such as those found on contact pages or comment
forms, cookies may be set to remember your user details for future correspondence.
2.Site preferences cookies
In order to provide you with a great experience on this site we provide the functionality to
set your preferences for how this site runs when you use it. In order to remember your
preferences, we need to set cookies so that this information can be called whenever you
interact with a page that is affected by your preferences.
3.Third Party Cookies
In some special cases we also use cookies provided by trusted third parties. The following
section details which third party cookies you might encounter through this site.
This site uses Google Analytics which is one of the most widespread and trusted analytics
solutions on the web for helping us to understand how you use the site and ways that we
can improve your experience. These cookies may track things such as how long you spend
on the site and the pages that you visit so we can continue to produce engaging content.
For more information on Google Analytics cookies, see the official Google Analytics page.
Disabling Cookies
You can prevent the setting of cookies by adjusting the settings on your browser. Be aware
that disabling cookies will affect the functionality of this and many other websites that you
visit.
You can change your cookie preferences at any time by clicking on the ‘C’ icon. You can then
adjust the available sliders to ‘On’ or ‘Off’, then clicking ‘Save and close’. You may need to
refresh your page for your settings to take effect.
Alternatively, most web browsers allow some control of most cookies through the browser
settings. To find out more about cookies, including how to see what cookies have been set,
visit www.aboutcookies.org or www.allaboutcookies.org. Find out how to manage cookies on popular browsers:
Google Chrome
Microsoft Edge
Mozilla Firefox
Microsoft Internet Explorer
Opera
Apple Safari
To find information relating to other browsers, visit the browser developer’s website.
To opt out of being tracked by Google Analytics across all websites, visit
http://tools.google.com/dlpage/gaoptout.
More Information
Hopefully that has clarified things for you.
However, if you are still looking for more information you can contact us through one of our
preferred contact methods: Email: info@tieps.com
Last updated: 24 September 2024